JOT
Vol. 2 No. 2 (2026): April

Designing Inclusive Companion Robots to Mitigate Bias and Enhance Empathy in AI-Driven Care Systems

Karnawati Karnawati (State University of Semarang)
Dwi Nur Ramadhan (Pandawan Group)
Tiurida Lily Anita (Bina Nusantara University)
Risma Nurmala (Bank BRI)
Lily Maria (Pandawan Incorporation)



Article Info

Publish Date
30 Mar 2026

Abstract

This study adopts a qualitative research approach using a semi-structured interview design. Data were collected from individuals with diverse physical, sensory, and cognitive disabilities who have prior experience interacting with AI-based care technologies. The data were analyzed using thematic analysis to identify recurring patterns and key experiential dimensions related to ethical perception, inclusivity, trust, emotional support, and well-being. The findings reveal that ethical AI design, particularly in terms of transparency, fairness, and privacy, plays a crucial role in fostering user trust and a sense of security. Inclusive design features, such as accessibility, adaptability, and personalization, were found to enhance user comfort, independence, and emotional engagement. Furthermore, emotional support emerged as a central theme, indicating that users perceive AI care agents not only as assistive tools but also as sources of psychological reassurance and companionship. This study contributes to the growing body of human-centered AI research by providing qualitative insights into how ethical and inclusive design principles shape meaningful user experiences and well-being outcomes among people with disabilities. The findings highlight the importance of integrating humanistic values into AI care development to promote equitable, responsible, and sustainable digital care solutions.

Copyrights © 2026






Journal Info
JOT

Abbrev

jot

Publisher

Subject

Description

Journal of Orange Technology (JOT) is an international, quarterly, open-access journal. It is positioned to be indexed by Scopus in the categories of Computer Science (Applications), Engineering (Biomedical), Psychology (Applied), and Social Sciences (Health). Aspiring to achieve a Q1 ranking in ...