<![CDATA[Harapan Jaya Autobus company has experienced difficulties in the process of ticket booking.Many customers have complained that the process of ticket booking gives less satisfaction to the customer. Therefore, website design and creation is needed to enhance customer service. There are three stages to design and build webiste of PO. Harapan Jaya to support marketing activities. The first stage is analyzing the curent system to determine the needs of the proposed system. The second stage is designing a data flow diagram based on system requirements analysis. The last step is designing a system that consists of database design, business applications system design, and user interface design. Database design consists of conceptual, physical, and logical database design. Business application system design consists of designing the system architecture, network architecture, and security system, while the design of the user interface is divided into the user interface for the back end and front end. The website is tested using black-box testing. The results of the testing process is the website works well and the user interface is user friendly]]>
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