Jurnal Ilmiah Pariwisata Kesatuan
Vol. 7 No. 1 (2026): JIPKES Edisi Januari 2026

The Effect Of Visitors' Expectations And Perceptions On Loyalty Through Visitor Satisfaction As A Mediator In Kuntum Farmfield Agro-Educational Tourism, Bogor, Indonesia

Anis Mutta Aliyah (Institut Bisnis dan Informatika Kesatuan)
Cecilia Valentina Srihadi Suryanti (Institut Bisnis dan Informatika Kesatuan)
Iswandi Sukartaatmadja (Institut Bisnis dan Informatika Kesatuan)



Article Info

Publish Date
20 Jan 2026

Abstract

The Agro-Educational Tourism sector faces significant challenges in maintaining business sustainability amid fluctuating visitor numbers and intense competition among destinations. This study aims to analyze the influence of Visitors’ Expectations (X1) as a pre-visit cognitive expectation, and Visitors’ Perceptions (X2) as an evaluation of actual service attributes, on Loyalty (Z) represented through the intention to revisit and positive recommendations, with Visitor Satisfaction (Y) as the post-consumption affective response that mediates this relationship. The research method applied is descriptive-verificative quantitative. Considering the fluctuating population, the sample size was determined using the Cochran formula, resulting in 100 respondents selected through the purposive sampling technique. Primary data were collected through questionnaires and analyzed using Partial Least Squares (PLS)-based Structural Equation Modeling (SEM). The research results show that all hypotheses are significantly supported, where Visitor Perception is found to be the most dominant determinant in influencing satisfaction compared to Expectations. In conclusion, Visitor Satisfaction has been empirically proven to play a crucial role as a mediator that strengthens the integration between the perception of actual experiences and visitor expectations in creating long-term loyalty at Kuntum Farmfield Agro-Educational Tourism, Bogor, Indonesia

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Journal Info

Abbrev

jipkes

Publisher

Subject

Description

Jurnal Ilmiah Pariwisata Kesatuan adalah media ilmiah yang independen bagi para Dosen dan Peneliti di bidang ilmu Pariwisata dan Hospitality. Dikelola oleh Program Studi Pariwisata dan LPPM IBI Kesatuan. Terbit dua kali dalam setahun, pada bulan Juni dan Desember. Mempublikasikan hasil-hasil ...