Liquidity : Jurnal Ilmu Manajemen dan Bisnis
Vol 4 No 2 (2026): Liquidity Jurnal Ilmu Manajemen Dan Bisnis

PENGARUH KUALITAS PRODUK DAN HARGA PRODUK TERHADAP LOYALITAS PELANGGAN KOAT COFFEE PADA MAHASISWA DI JAKARTA SELATAN

Miftah Nurul Huda (Universitas Bina Sarana Informatika)



Article Info

Publish Date
29 Jul 2026

Abstract

This study aims to examine and analyze the influence of product quality and product price on the customer loyalty of Koat Coffee among university students in South Jakarta. The study employs a quantitative method with an associative approach and purposive sampling, involving a sample of 96 respondents. Data were collected via questionnaires using a Likert scale and analyzed using IBM SPSS Statistics version 25 through validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, t-tests, F-tests, and the coefficient of determination test. The results indicate that product quality has a positive and significant effect on customer loyalty (t-count 6.223 > t-table 1.661; Sig. 0.000 < 0.05). Product price also has a positive and significant effect (t-count 3.980 > t-table 1.661; Sig. 0.000 < 0.05). Simultaneously, product quality and price have a significant effect on customer loyalty (F-count 86.543 > F-table 3.09; Sig. 0.000 < 0.05). The R-square value of 0.650 indicates that the two variables explain 65% of the variation in customer loyalty.

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Journal Info

Abbrev

liquidity

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Liquidity Jurnal Ilmu Manajemen Bisnis menerbitkan dan menyebarluaskan hasil penelitian pemikiran, dan kajian ilmiah atau kajian kritis-analitis yang memberikan sumbangan pada pemahaman, pengembangan teori serta aplikasinya di Indonesia baik dalam skala lokal maupun nasional di bidang Manajemen ...