Optimal: Jurnal Ekonomi dan Manajemen
Vol. 2 No. 1 (2022): Maret: Jurnal Ekonomi dan Manajemen

Analisis Pengaruh Experiental Marketing, Kualitas Pelayanan dan Discount terhadap Keputusan Pembelian dengan Kepuasan Pelanggan sebagai Variabel Intervening

Delaga Nurwisda (Institut Teknologi Dan Bisnis, ADIAS)



Article Info

Publish Date
30 Mar 2022

Abstract

This study analyzes the influence of experiential marketing, service quality, and discounts on purchasing decisions, with customer satisfaction as a mediating variable, at PT. Pegadaian Pemalang. Data was collected through questionnaires from 100 respondents using purposive and accidental sampling techniques, and then analyzed using regression tests and path analysis. The results show that all instruments were valid and reliable. Regression analysis indicates that all variables have a positive influence: experiential marketing (b1=0.206), service quality (b2=0.077), discount (b3=0.831), and satisfaction (b4=0.661) on purchasing decisions. Hypothesis testing (t-test) confirms that all these influences are significant. Furthermore, the Sobel test proves that customer satisfaction significantly mediates the effect of the three independent variables on purchasing decisions. Thus, customer satisfaction plays a crucial role in strengthening the relationship between marketing, service, and price factors with the final purchasing decision.

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Journal Info

Abbrev

optimal

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Subject

Description

OPTIMAL: Jurnal Ekonomi dan Manajemen berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas pada topik ...