KARMA
Vol. 1 No. 1 (2025): KARMA - April 2025

How eWOM Influences Moroccan Consumers' Buying Decisions? Exploring The Power of Reviews, Influencers, and Social Media

Mohamed Bouaddi (A PhD Researcher in Economics and Management, Faculty of Legal, Economic and Social Sciences, University Moulay Ismail, Meknes, Morocco)
Siham Khaldi (A Professor in Economics and Management, Faculty of Legal, Economic and Social Sciences, University Moulay Ismail, Meknes, Morocco)



Article Info

Publish Date
08 Apr 2025

Abstract

This study analyzes the impact of electronic word-of-mouth (eWOM) on the purchase decision of Moroccan consumers, focusing on online reviews, influencer recommendations, and social media comments. Using a quantitative approach with an online questionnaire addressed to 100 Moroccan consumers, the results show that these three factors significantly influence purchasing decisions, with respective path coefficients of 0.52, 0.47, and 0.61. The study reveals that businesses should encourage positive reviews, proactively manage negative feedback, collaborate with credible influencers, and foster interactions on social media. eWOM plays a key role in Moroccan consumers' purchasing decisions, and strategically managing these elements can enhance engagement and positively influence buying behaviors.

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Journal Info

Abbrev

karma

Publisher

Subject

Description

Applied Social and Management Sciences Economics, Accounting and Finance, Education, Psychology, Social Health, Sociology, Visual and Performing Arts, Humanities, Communication Studies, Innovation Management, Digital Business Transformation, Public Policy Studies, Library and Information Science, ...