EBSJ
Vol. 10 No. 1 (2026): Economics and Business Solutions Journal

Why Customers are Loyal to Fast-food Restaurants: Mediation of Brand Equity

Ary Juli Prasetiyawan (Muria Kudus University)
Gilang Puspita Rini (Muria Kudus University)



Article Info

Publish Date
14 Apr 2026

Abstract

Development of businesses in the continuous food and drink​ industry is also visible from an increasing number of restaurants. For that, research was conducted to examine the effect of promotion and quality service on customers with brand equitys as intervening variables in fast-food restaurants. Population in study: A fast-food restaurant. The technique used to take a sample in the study. This applies purposive sampling with a sample total of 220 respondents. Research data collection: This uses a questionnaire. Data analysis in study using SEM AMOS 24. Research results show that promotion and quality service are positively and significantly influential on brand equitys and customer loyalty. and also, an brand equity influential, positive, and significant to loyalty customer equity; brand capable of mediating between variables, promotion and quality service to loyalty customer.

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Journal Info

Abbrev

ebsj

Publisher

Subject

Economics, Econometrics & Finance

Description

Economics and Business Solutions Journal is an International Scientific Journal, published by Fakultas Ekonomi Universitas Semarang (USM), Central Java, Indonesia. Economics and Business Solutions Journal is intended to the national and international scholarly community. The aim of this journal is ...