Saber: Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi
Vol. 4 No. 3 (2026): Juli : Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi

Strategi Komunikasi Digital Lembaga Publik melalui Instagram: Analisis 4C pada Akun @lps_idic

Medo Maulianza (Universitas Bina Nusantara)
Odilia Siringo Ringo (Universitas Bina Nusantara)
Nur Asni Gani (Universitas Muhammadiyah Jakarta)



Article Info

Publish Date
31 Jul 2026

Abstract

This study aims to analyze the management strategy of the @lps_idic Instagram account as a publication medium for the Indonesia Deposit Insurance Corporation (LPS) using the 4C framework, comprising context, communication, collaboration, and connection. The study employed a qualitative approach within a constructivist paradigm. Data were collected through observation of Instagram account activities, interviews with five informants directly involved in communication management and content production, and documentation. The data were examined using thematic analysis through transcription, coding, categorization, and interpretation. The findings indicate that, in terms of context, LPS delivers financial literacy and institutional information by following current trends, using semi-formal language, and maintaining content originality. Regarding communication, LPS develops two-way interaction by responding to comments, direct messages, and various forms of audience feedback. In collaboration, LPS engages Key Opinion Leaders to expand publication reach and increase audience engagement. In connection, relationships with followers are maintained through polls, quizzes, giveaways, live broadcasts, and the distinctive audience designation “Sahabat LPS.” These strategies contribute to increasing account visibility and public understanding of the roles and functions of LPS. The study highlights the importance of adaptive, interactive, collaborative, and relationship-oriented content management in strengthening public institutional communication.

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Journal Info

Abbrev

SABER

Publisher

Subject

Computer Science & IT

Description

hasil penelitian mengenai Ilmu bidang Teknik Informatika, Sains dan Ilmu Komunikasi, sebagai media bagi para dosen, guru, peneliti dan para praktisi dalam bidang teknologi informasi dari seluruh ...