Rancang Bangun Sistem Pelayanan Pengaduan Gangguan Listrik Berbasis WEB di PT.PLN (PERSERO) UPJ JATIBARANG

Ayu Fitriyaningrum (Universitas Wahid Hasyim)
Arief Hidayat (Universitas Wahid Hasyim)
Ardian Fachreza (Universitas Wahid Hasyim)

Jurnal Informatika dan Rekayasa Perangkat Lunak
Vol. 7 No. 1 (2025): Maret

In a company, data and information are important things to do a job. The State Electricity Company (PLN) is a company operating in the field of electrical energy services. In its business processes, PLN also often receives disturbances or complaints from customers. The system development method used in this research is Waterfall, system design using system implementation using PHP and MySQL. The result of this research is an electrical disturbance service system that can make it easier for customers to carry out complaints and make it easier for officers to record incoming customer complaints so that officers can easily carry out their work according to the incoming data and no customers are missed, which makes customers disappointed.