Implementasi Manajemen & Kewirausahaan
Vol 6 No 2 (2026): IMKA JOURNAL

Integration of enjoyment and trust in the technology acceptance model: The mediating role of attitude toward use in behavioral intention among QRIS users in Yogyakarta

M. Habbi Albib (085376716513)
Nuryakin Nuryakin (Universitas Muhammadiyah Yogyakarta)



Article Info

Publish Date
23 Sep 2026

Abstract

This study aims to analyze the integration of the emotional dimension (enjoyment), trust, and the core variables of the Technology Acceptance Model (TAM) perceived usefulness and perceived ease of usein shaping the attitude toward using and behavioral intention regarding the Quick Response Code Indonesian Standard (QRIS) in the Special Region of Yogyakarta. Furthermore, this study examines the mediating role of attitude toward using in the relationship between cognitive factors (usefulness and ease of use) and behavioral intention. An explanatory causal quantitative research design was applied to 280 active QRIS users selected via purposive sampling. Data analysis was conducted using Structural Equation Modeling (SEM) based on AMOS The results validate the ten proposed hypotheses. Enjoyment was found to have a positive and significant effect on trust and perceived ease of use. Trust positively influenced perceived usefulness. Additionally, perceived usefulness and perceived ease of use had positive and significant effects on both attitude toward using and behavioral intention. Attitude toward using was also found to exert a dominant positive influence on behavioral intention. Mediation analysis confirmed that attitude toward using acts as a partial mediator in the relationship between cognitive factors (perceived usefulness and perceived ease of use) and behavioral intention. These findings underscore that technical cognitive evaluations must first be translated into an affective attitude of acceptance to foster sustained adoption.

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Journal Info

Abbrev

manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

The IMKA provides a forum for academics and professionals to share the latest developments and advances in knowledge and practice of management business both theory and practices. It aims to foster the exchange of ideas on a range of important management subjects and to provide stimulus for ...