<![CDATA[Increasing population mobility in urban areas has driven the transformation of houses into residences that require professional operational management. In this context, tenant complaints serve as an important source of feedback for assessing the level of comfort and effectiveness of management. This study aims to identify tenant complaint patterns and issues related to comfort in boarding house operations through a qualitative case study at Pondok Raja Living Space in Semarang. Data were collected through a survey with open-ended questions that explored the main complaints, facilities that needed improvement, and residents' suggestions regarding residential comfort. The data were analyzed using thematic analysis to extract recurring complaint patterns. The results of the study produced five main themes, namely the condition of physical facilities, environmental cleanliness, noise disturbances, limitations in the manager's response and communication, and expectations for structured management. The findings indicate that residents' discomfort is not solely caused by limited facilities, but is more rooted in a weak preventive system and the lack of standardized operational procedures. This study provides practical implications for boarding house managers in utilizing complaint patterns as a basis for operational improvements and sustainable enhancement of residential comfort.]]>
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