Analisis Peran Organizational Citizenship Behavior Dalam Memediasi Pengaruh Work-Life Balance dan Beban Kerja Terhadap Kinerja Perawat Pada RSUD Dr. Soeselo Slawi

Retno Setiani (Universitas Peradaban)
Kurniawan (Universitas Peradaban)

Jurnal Sistem Informasi, Akuntansi dan Manajemen
Vol. 6 No. 3 (2026): Sintama: Jurnal Sistem Informasi Akuntansi dan Manajemen (Sep 2026)

This study aims to analyze the role of organizational citizenship behavior (OCB) in mediating the effects of work-life balance and workload on the performance of nurses at Dr. Soeselo Slawi Regional General Hospital (RSUD). The study employs a quantitative approach using a survey method involving 236 nurses selected through simple random sampling. Data were collected via questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with the aid of SmartPLS 4. The results indicate that work-life balance has a positive effect on performance and OCB; workload has a positive effect on performance and OCB; OCB has a positive effect on performance; and OCB positively mediates the effects of work-life balance and workload on nurse performance. OCB serves as a mechanism bridging the relationship between work-life balance, workload, and nurse performance at Dr. Soeselo Slawi RSUD