Journal of Nursing Management Innovations
Vol. 2 No. 2 (2026): Journal of Nursing Management Innovations

Conflict Management Strategies in Hospital Settings: A Hybrid Systematic Literature Review and Bibliometric Analysis

Mutiara salsabila (Universitas Bina Sehat PPNI)
Wahyu Ningsih (Universitas Bina Sehat PPNI)
Bagus Astro (Universitas Bina Sehat PPNI)
Muhammad Syahril (Universitas Bina Sehat PPNI)
Nonie Putri (Universitas Bina Sehat PPNI)
Wahyu Indryani (Universitas Bina Sehat PPNI)
Wisnu Cahyo (Universitas Bina Sehat PPNI)
Nurrizqy Putra (Universitas Bina Sehat PPNI)
Della Ajeng (Universitas Bina Sehat PPNI)
Miftakhul Yusuf (Universitas Bina Sehat PPNI)
Devi Dwi (Universitas Bina Sehat PPNI)



Article Info

Publish Date
15 Sep 2026

Abstract

Background: Conflict is a common issue in hospital settings due to multidisciplinary collaboration, high workloads, ineffective communication, and organizational complexity. Poor conflict management may negatively affect teamwork, healthcare quality, and patient safety. Therefore, understanding effective conflict management strategies is essential for improving healthcare services.Aims: This study aimed to identify and synthesize evidence regarding conflict management strategies implemented in hospital settings and their impact on patient safety outcomes.Methods: A Hybrid Systematic Literature Review and Bibliometric Analysis was conducted following the PRISMA 2020 guidelines. Articles published between 2021 and 2026 were searched through ScienceDirect, PubMed, Google Scholar, and Dimensions AI. After screening based on predetermined inclusion and exclusion criteria, 18 eligible studies were included and analyzed descriptively, while bibliometric mapping was performed using VOSviewer.Results: The review demonstrated that effective communication, teamwork, leadership support, conflict management training, role clarification, collaborative problem-solving, and evidence-based decision-making were the most effective strategies for managing workplace conflict. These strategies improved interprofessional collaboration, strengthened patient safety culture, reduced workplace stress, and enhanced healthcare service quality.Conclusion: Effective conflict management is essential for improving teamwork and patient safety in hospital settings. Hospitals should strengthen organizational support, provide regular conflict management training, and promote open communication to improve healthcare quality and patient safety.

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Journal Info

Abbrev

jnmi

Publisher

Subject

Nursing

Description

JNMI is committed to publishing high-quality articles that combine scientific research, best practices, and cutting-edge technologies in nursing management. The journal covers a wide range of nursing management topics, including workforce development, the integration of information technology in ...