Jurnal Ekonomi, Bisnis, dan Humaniora
Vol 6 No 2 (2026): EKSISHUM

PENGARUH CITRA MEREK, KUALITAS PELAYANAN DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN PRODUK ELEKTRONIK DI PT BEST PRICE ELEKTRONIK INDONESIA GADING SERPONG: PENGARUH CITRA MEREK, KUALITAS PELAYANAN DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN PRODUK ELEKTRONIK DI PT BEST PRICE ELEKTRONIK INDONESIA GADING SERPONG

Kris Pamela Napitupulu (Universitas Tangerang Raya)
Slamet Riyanto (Universitas Tangerang Raya)
Bambang Libriantono (Universitas Tangerang Raya)



Article Info

Publish Date
24 Sep 2026

Abstract

The increasingly intense competition in the electronics retail industry in the Gading Serpong area requires PT Best Price Elektronik Indonesia to maintain and improve consumer purchasing decisions, while sales data over the last six months show a consistent declining trend. This study aims to examine the influence of brand image, service quality, and promotion on purchasing decisions for electronic products at PT Best Price Elektronik Indonesia Gading Serpong, both partially and simultaneously. A quantitative associative method was applied, with the population comprising all consumers who had purchased electronic products at the company. The sample was determined using the Lemeshow formula, comprising 100 respondents. Primary and secondary data were collected through questionnaires and analyzed using validity testing, reliability testing, classical assumption tests, multiple linear regression, t-test, F-test, and the coefficient of determination with SPSS version 23. The results yield the regression equation Y = 10.532 + 0.269X₁ + 0.137X₂ + 0.370X₃. Brand image significantly influences purchasing decisions (t-count 4.387 > t-table 1.985; sig. 0.000), service quality significantly influences purchasing decisions (t-count 3.157 > t-table 1.985; sig. 0.002), and promotion significantly influences purchasing decisions (t-count 5.150 > t-table 1.985; sig. 0.000). The three variables also simultaneously and significantly influence purchasing decisions (F-count 38.747 > F-table 2.32; sig. 0.000), with a coefficient of determination (R²) of 0.548. Promotion is the most dominant variable influencing purchasing decisions.

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Journal Info

Abbrev

eksishum

Publisher

Subject

Humanities

Description

Jurnal Ekonomi, Bisnis, dan Humaniora (EKSISHUM) terbit dua kali dalam setahun. Jurnal ini berisi kajian tentang bidang ilmu ekonomi, bisnis, humaniora, dan topik lain yang relevan. Tulisan ilmiah yang diterbitkan EKSISHUM dapat berupa artikel hasil penelitian empiris, review, maupun kajian ...