Jurnal Taklimat: International Journal of Taklimat Science Review
Vol. 1 No. 3 (2026): August : International Journal of Taklimat Science Review

Digital Transformation of Financial Management: Micro-Enterprises' Experience in Adopting Cashless Payment Systems

Gema Merdeka Goeyardi (Universitas Narotama, Surabaya, Indonesia)
Chriestine Ayu Ashari (Universitas Narotama, Surabaya, Indonesia)
Agus Sukoco (Universitas Narotama, Surabaya, Indonesia)



Article Info

Publish Date
19 Sep 2026

Abstract

This study aims to explore the experiences and dynamics of micro-entrepreneurs in adopting cashless payment systems as part of the digital transformation of financial management. Employing a qualitative approach with a hermeneutic phenomenological design, data were collected through in-depth, semi-structured interviews with micro-entrepreneurs who have integrated QRIS codes or digital wallets into their business operations. The findings indicate that this digital transformation significantly enhances the accountability of automated cash recording and fosters a clear demarcation between personal finances and business capital. However, the sustainability of this adoption is hindered by techno-economic constraints, such as unstable internet connectivity, transaction cost burdens (merchant discount rates), and delays in daily liquidity. Furthermore, a significant digital literacy gap and a cash-based cultural resilience were identified, resulting in technology utilization at the grassroots level remaining superficial. The study concludes that the success of digital financial transformation in the micro-enterprise sector requires stable macro-infrastructure support, affirmative tariff regulations, and financial literacy education that addresses the socio-cultural aspects of the entrepreneurs

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Journal Info

Abbrev

jurnaltaklimat

Publisher

Subject

Description

The International Journal of Taklimat Science Review (IJTSR) is an open-access, peer-reviewed journal with e-ISSN (3163-950X), p-ISSN (3163-9453). It is dedicated to the study of science and technology within a social context, focusing on how advancements in science and technology influence society, ...