Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Vol. 8 No. 10 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah

Pengaruh Kualitas Pelayanan dan promosi terhadap minat menggunakan produk Bank Syariah Indonesia KCP Keutapang

Cut Siti Raihan Atikadila (Prodi Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam UIN AR-Raniry)
Nevi Hasnita (Prodi Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam UIN AR-Raniry)
Isnaliana Isnaliana (Prodi Perbankan Syariah Fakultas Ekonomi dan Bisnis Islam UIN AR-Raniry)



Article Info

Publish Date
05 Oct 2026

Abstract

This study aims to analyze the effect of service quality and promotion on the interest in using products of Bank Syariah Indonesia (BSI) KCP Keutapang. This research is motivated by the rapid development of Islamic banking in Indonesia, accompanied by increasing competition among banks. Therefore, Islamic banks need to pay attention to factors that can increase public interest in using Islamic banking products. This study employed a quantitative approach. The population consisted of people in Banda Aceh City and Aceh Besar. The sample was determined using the formula proposed by Hair et al. (2017), which requires five times the number of indicators. With 14 indicators, a total of 70 respondents were obtained. The data were collected through questionnaires and analyzed using multiple linear regression analysis. The results show that service quality has an effect on the interest in using Bank Syariah Indonesia KCP Keutapang products. Promotion also has an effect on the interest in using Bank Syariah Indonesia KCP Keutapang products. Simultaneously, service quality and promotion have an effect on the interest in using Bank Syariah Indonesia KCP Keutapang products. Therefore, improving service quality and implementing effective promotional activities can increase public interest in using Bank Syariah Indonesia KCP Keutapang products.

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Journal Info

Abbrev

alkharaj

Publisher

Subject

Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah is a scientific journal published by Pusat Riset dan Kebijakan Strategis PRKS) of  Institut Agama Islam Nasional (IAI-N) Laa Roiba Bogor in collaboration with Masyarakat Ekonomi Syariah (MES) and Intelectual Association for Islamic Studies ...