KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society
Vol. 2 No. 7 (2025): KISA Institute: July 2025

Change Communication and Resistance Management in Technology Implementation

Nazhira Nindya Padma Hanuun (Yayasan Kreatif Indonesia Emas)
Ricky Agusiady (Universitas Sangga Buana Bandung)



Article Info

Publish Date
29 Sep 2026

Abstract

This integrative evidence review examines change communication and resistance management in technology implementation by asking how change communication is connected to resistance management and which conditions determine whether that connection becomes operationally meaningful. The article synthesizes peer-reviewed and institutional literature relevant to people, leadership, work-design, and organizational change systems, emphasizing mechanisms, boundary conditions, and measurement choices rather than a universal average effect. Evidence associated with Edmondson et al., 2014 and Marler et al., 2017 is read with the wider source set to distinguish formal adoption from effective use, short-term response from durable capability, and observed association from causal interpretation. The synthesis identifies complementary roles for sensemaking and change communication, leadership credibility, and governance or coordination routines. No survey, interview, experiment, proprietary dataset, or regression estimate is represented as having been collected for this conceptual review.

Copyrights © 2025






Journal Info

Abbrev

kisainstitute

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society is published by Kisa Institute plays a key role in advancing multidisciplinary knowledge. With monthly outputs, the journal serves as a vibrant platform to present and develop our understanding of various ...