Social Trust and Civic Participation in Local Digital Governance

Maya Ariyanti (Telkom University)
Nazhira Nindya Padma Hanuun (Yayasan Kreatif Indonesia Emas)

KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society
Vol. 2 No. 10 (2025): KISA Institute: October 2025

This integrative evidence review examines social trust and civic participation in local digital governance by asking how social trust is connected to civic participation and which conditions determine whether that connection becomes operationally meaningful. The article synthesizes peer-reviewed and institutional literature relevant to households, local communities, public services, and civic institutions, emphasizing mechanisms, boundary conditions, and measurement choices rather than a universal average effect. The synthesis identifies complementary roles for service accessibility and affordability, social norms, and governance or coordination routines. No survey, interview, experiment, proprietary dataset, or regression estimate is represented as having been collected for this conceptual review.