Digital Divide and Access to Online Public Services in Regional Communities

Maya Ariyanti (Telkom University)
Anggun Yolistina (Universitas Sangga Buana YPKP)

KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society
Vol. 2 No. 11 (2025): Kisa Institute : November 2025

This integrative evidence review examines digital divide and access to online public services in regional communities by asking how digital divide is connected to access to online public services and which conditions determine whether that connection becomes operationally meaningful. The article synthesizes peer-reviewed and institutional literature relevant to households, local communities, public services, and civic institutions, emphasizing mechanisms, boundary conditions, and measurement choices rather than a universal average effect. The synthesis identifies complementary roles for network formation and collective action, institutional capacity, and governance or coordination routines. No survey, interview, experiment, proprietary dataset, or regression estimate is represented as having been collected for this conceptual review.