Social Media Information Quality and Public Trust in Local Institutions

Raden Roro Fatmasari (Yayasan Kreatif Indonesia Emas, Bandung)
Nazhira Nindya Padma Hanuun (Yayasan Kreatif Indonesia Emas)

KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society
Vol. 2 No. 11 (2025): Kisa Institute : November 2025

This integrative evidence review examines social media information quality and public trust in local institutions by asking how social media information quality is connected to public trust and which conditions determine whether that connection becomes operationally meaningful. The article synthesizes peer-reviewed and institutional literature relevant to households, local communities, public services, and civic institutions, emphasizing mechanisms, boundary conditions, and measurement choices rather than a universal average effect. The synthesis identifies complementary roles for service accessibility and affordability, social norms, and governance or coordination routines. No survey, interview, experiment, proprietary dataset, or regression estimate is represented as having been collected for this conceptual review.