Jurnal Sistem Komputer dan Informatika (JSON)
Vol. 8 No. 1 (2026): September (2026)

Customer-Centric Retail Analytics Using RFM Segmentation and Segment-Level FP-Growth for Product Recommendation

Muhammad Tegar Juleo Wicaksana Juleo (Universitas Muria Kudus)
Anteng Widodo (Universitas Muria Kudus)
Andy Prasetyo Utomo (Universitas Muria Kudus)



Article Info

Publish Date
30 Sep 2026

Abstract

Retail transaction data are often used only for sales recording, leaving customer value and product affinity disconnected from managerial decisions. This study develops a web-based retail analytics framework that integrates RFM, K-Means, and global and segment-level FP-Growth to generate product-bundle, availability-check, and shelf-placement recommendations for SRC Inka Jaya. The analysis used 198,879 non-tobacco transaction lines representing 67,284 invoices, 2,565 products, and 1,257 identified customers from 1 January 2025 to 22 June 2026. RFM variables were transformed using , standardized, and evaluated for k=2–6. A four-cluster solution was selected as a trade-off between statistical quality and managerial usefulness, with a silhouette score of 0.371 and a Davies-Bouldin index of 0.934. Champion customers represented 28.48% of identified customers but contributed 54.35% of their monetary value. The primary FP-Growth scenario produced 963 rules, including 188 global and 775 segment-level rules, consolidated into 86 bundles, 46 availability-priority products, and 69 shelf-placement recommendations. Temporal validation achieved a 60.61% rule-match hit rate. Combining store-wide and segment-specific patterns produced more contextual recommendations and supported traceable delivery through an active-dataset dashboard.

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Journal Info

Abbrev

JSON

Publisher

Subject

Computer Science & IT Control & Systems Engineering

Description

The Jurnal Sistem Komputer dan Informatika (JSON) is a journal to managed of STMIK Budi Darma, for aims to serve as a medium of information and exchange of scientific articles between practitioners and observers of science in computer. Focus and Scope Jurnal Sistem Komputer dan Informatika (JSON) ...