Majalah Kesehatan Indonesia
Vol. 7 No. 4 (2026)

Patient-Centered Care Communication and Patient Outcomes in Cardiovascular Patients: Evidence from Structural Equation Modeling

Novita Gemalasari Liman (Master of Management Study Program
Universitas Sangga Buana YPKP
Bandung
Indonesia)

Abdul Gani Sidqi (Master of Management Study Program
Universitas Sangga Buana YPKP
Bandung
Indonesia)

Taufan Nugroho (Master of Management Study Program
Universitas Sangga Buana YPKP
Bandung
Indonesia)

Ayu Laili Rahmiyati (Master of Management Study Program
Universitas Sangga Buana YPKP
Bandung
Indonesia)

Haddan Dongoran (Master of Management Study Program
Universitas Sangga Buana YPKP
Bandung
Indonesia)



Article Info

Publish Date
02 Oct 2026

Abstract

This study examined the associations between patient-centered care (PCC)-based communication and patient understanding, engagement, satisfaction, and adherence among individuals with cardiovascular disease at Pakuhaji Hospital, Indonesia. A quantitative cross-sectional analytic design was employed. Data were collected from 100 cardiac patients using validated structured questionnaires and analyzed using Structural Equation Modeling (SEM) with AMOS, including confirmatory factor analysis and structural path analysis. The measurement model demonstrated satisfactory validity and reliability. Among PCC indicators, verbal communication and shared decision-making showed the strongest contributions, whereas interactive education showed the weakest contribution. Structural analysis indicated that PCC-based communication was not significantly associated with patient understanding (β = −0.155, p = 0.160). However, the model identified a significant sequential indirect pathway, in which understanding was positively associated with engagement, engagement was associated with satisfaction, and satisfaction was associated with adherence behavior. The overall model demonstrated acceptable goodness-of-fit indices, supporting its structural adequacy. These findings suggest that PCC-based communication is associated with patient outcomes through a sequence of interrelated constructs rather than through direct associations with adherence. Strengthening patient comprehension and engagement may be relevant for improving downstream behavioral outcomes in cardiovascular care.

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Journal Info

Abbrev

makein

Publisher

Subject

Humanities Health Professions Medicine & Pharmacology Nursing Public Health

Description

Majalah Kesehatan Indonesia (MAKEIN) with registered ISSN 2745-6498 (Print) and ISSN 2745-8008 (online), is an interdisciplinary journal that publishes material on all aspects of public health science. This MAKEIN provides the ideal platform for the discussion of more sophisticated public health ...