TIJAB (The International Journal of Applied Business)
Vol. 10 No. 3 (2026): SEPTEMBER 2026

The AIDA Framework in Consumer Rights Advocacy: How Education Shapes Awareness, Desire, and Action

Megawati Simanjuntak (IPB University)
Surianie (IPB University)
Nurazizah Aprilia (IPB University)
Farhah Azizah Salsabila (PT Nestle Indonesia)



Article Info

Publish Date
28 Sep 2026

Abstract

Background: Consumer rights protection remains an important issue, as many consumers still lack awareness of and willingness to defend their consumer rights. Consumer education is expected to improve awareness and encourage action in defending consumer rights. Objective: This study examined the relationship between the AIDA components (awareness, interest, desire, action) and the struggle to defend consumer rights, with a focus on the role of consumer behavior education. Method: This study involved 204 university students divided into two groups: 45 students who had taken a consumer behavior course and 159 students who had not. Data were analyzed using descriptive analysis and Partial Least Squares Structural Equation Modeling (PLS-SEM). Results: Students who had taken a consumer behavior course showed higher levels of awareness, interest, desire, and action related to defending consumer rights compared to those who had not. Statistically significant differences between the two groups were found specifically in awareness and action, while differences in interest and desire were not significant. Interest was significantly associated with both desire and action in both groups. Conclusion: These findings suggest that consumer behavior education is associated with greater awareness and action in defending consumer rights. Governments and related institutions are therefore encouraged to strengthen consumer education efforts, although further research using longitudinal or experimental designs is needed to confirm causal relationships.   Keywords: AIDA; consumer education; consumer rights; Structural Equation Modeling

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Journal Info

Abbrev

TIJAB

Publisher

Subject

Economics, Econometrics & Finance

Description

The International Journal of Applied Business (TIJAB) (eISSN: 2599-0705) is a peer-reviewed journal that publishes original articles researching or documenting issues on applied business including, but not limited to, economics and business, taxation, banking, tourism and hospitality. It considers ...