Media Keperawatan Indonesia
Vol 9, No 3 (2026)

Burnout as a determinant factor of delayed response and decreased patient satisfaction in the emergency department: a quantitative study of nursing personnel

IGAA Sherlyna Prihandhani (Sekolah Tinggi Ilmu Kesehatan Bina Usada Bali)
Putu Widiastuti (Sekolah Tinggi Ilmu Kesehatan Bina Usada Bali)
Made Oktaviani Bulan Trisna (Sekolah Tinggi Ilmu Kesehatan Bina Usada Bali)



Article Info

Publish Date
28 Sep 2026

Abstract

Burnout remains a global problem. Burnout can be defined as long-term work stress resulting from the interaction of constant emotional distress associated with prolonged intense interpersonal involvement and personal characteristics. The purpose of this study is to analyze burnout as a determinant factor of delayed response, decreased response, and decreased patient satisfaction in the emergency department: A quantitative study of nursing personnel. This study used a pre-experimental method with a cross-sectional design. This study used a population of 26 nurses working in inpatient care, and the sample was drawn using a total sampling technique of 26. This study used a linear regression test. The results of the dependent variable burnout have a significant relationship to the two independent variables of patient satisfaction and response time with significant values of 0.030 and 0.049, respectively, which means p value < 0.05. So it is found that burnout can affect emergency services in the Emergency Room of Klungkung Regional Hospital.

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Journal Info

Abbrev

MKI

Publisher

Subject

Health Professions Medicine & Pharmacology Nursing Public Health

Description

Media Keperawatan Indonesia is intended to be the university journal for publishing articles reporting the results of research in nursing. Media Keperawatan Indonesia invites manuscripts in the areas of medical-surgical nursing, emergency and disaster nursing, critical nursing, pediatric nursing, ...