CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis
Vol. 5 No. 4 (2025): November: CEMERLANG : Jurnal Manajemen dan Ekonomi Bisnis

Pengaruh Pemasaran Digital dan Fasilitas Pariwisata terhadap Minat Kunjung Ulang dengan Kepuasan Wisatawan sebagai Variabel Intervening : Studi Kasus di Objek Wisata Pantai Randusanga Indah

Arya Nur Muhammad (Universitas Muhadi Setiabudi)
Akbar N. P. Darma Wahana (Universitas Muhadi Setiabudi)
Syariefful Ikhwan (Universitas Muhadi Setiabudi)
Andi Yulianto (Universitas Muhadi Setiabudi)
Slamet Bambang Riono (Universitas Muhadi Setiabudi)



Article Info

Publish Date
30 Nov 2025

Abstract

Randusanga Indah Beach Tourist Attraction faces challenges in increasing tourists’ intention to revisit. The main problem in this study is to examine the influence of digital marketing and tourism facilities on revisit intention, with tourist satisfaction as an intervening variable. This study aims to analyze these relationships to provide effective recommendations for tourism development. The method used is quantitative, with data collected through questionnaires distributed to visitors who have previously visited the site. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the relationships among digital marketing, tourism facilities, tourist satisfaction, and revisit intention. The results show that digital marketing has a positive and significant effect on tourist satisfaction (coefficient = 0.331; t-statistic = 4.734; p < 0.001) and directly increases revisit intention (coefficient = 0.312; t-statistic = 3.686; p < 0.001). Tourism facilities also have a positive and significant effect on tourist satisfaction (coefficient = 0.269; t-statistic = 3.469; p = 0.001) and revisit intention (coefficient = 0.156; t-statistic = 2.208; p = 0.028). Tourist satisfaction acts as an intervening variable that partially mediates the relationship between digital marketing and tourism facilities with revisit intention.

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Journal Info

Abbrev

cemerlang

Publisher

Subject

Economics, Econometrics & Finance

Description

CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis, berfokus pada penerbitan artikel berkualitas tinggi yang didedikasikan untuk semua aspek penelitian, masalah, dan perkembangan terbaru di bidang Ilmu Manajemen. Topik dalam Jurnal ini berkaitan dengan aspek apapun dari manajemen, namun tidak terbatas ...