Jurnal Multidisiplin Madani (MUDIMA)
Vol. 5 No. 8 (2025): August 2025

The Influence of Personal Selling, Digital Marketing, and Perceived Value on Student Satisfaction with Service Quality as a Moderation Variable at State Polytechnic of Banjarmasin

Sri Imelda (State Polytechnic of Banjarmasin)
Hikmayanti Huwaida (State Polytechnic of Banjarmasin)
Rofi’i (State Polytechnic of Banjarmasin)
Rini Amelia (State Polytechnic of Banjarmasin)



Article Info

Publish Date
30 Aug 2025

Abstract

State Polytechnic of Banjarmasin must continue to innovate to ensure that graduates have competencies that are in accordance with the needs of the work . The purpose of the study was to determine the influence: 1) personal selling on satisfaction; 2) digital marketing on satisfaction; 3) perceived value on satisfaction; 4) service quality moderates personal selling on satisfaction; 5) service quality moderates digital marketing on satisfaction; 6) service quality moderates the effect of perceived value to satisfaction. This study uses an explanatory approach with a quantitative method. The data was collected in the city of Banjarmasin. The research population is students of Banjarmasin State Polytechnic. Samples were selected using purposive sampling. Data was collected through surveys with Likert scale-based instruments. The Structural Equation Modeling (SEM) method is used to analyze the data. The results of the study show that: 1) personal selling has a positive and significant effect on satisfaction; 2) digital marketing has a positive but insignificant effect on satisfaction; 3) perceived value has a positive and insignificant effect on satisfaction; 4) service quality has a positive and significant effect on satisfaction; 5) perceived value have a positive and insignificant effect on satisfaction; 6) personal selling has a positive and significant effect on service quality; 7) digital marketing has a negative and insignificant effect on service quality; 8) perceived value has a positive and significant effect on service quality at State Polytechnic of Banjarmasin

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Journal Info

Abbrev

mudima

Publisher

Subject

Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

Journal Description Jurnal Multidisiplin Madani (MUDIMA) adalah adalah jurnal multidisiplin yang diterbitkan oleh Formosa Publisher. Jurnal Multidisiplin Madani (MUDIMA) terbit setiap bulan (monthly). Jurnal Multidisiplin Madani (MUDIMA)merupakan jurnal peer review, open access, dan ilmiah yang ...