Governors
Vol. 5 No. 2 (2026): August-November 2026 Issue

Islamic Financial Literacy, Trust, and Customer Decisions

Gilang Juanda (UIN Imam Bonjol Padang)
Helmalia Helmalia (Universitas Islam Negeri Imam Bonjol Padang, Indonesia)
Romi Iskandar (Universitas Islam Negeri Imam Bonjol Padang, Indonesia)



Article Info

Publish Date
04 Oct 2026

Abstract

This study examines the effect of Islamic financial literacy and the level of trust on customers' decisions to choose Islamic banks in Padang City. Using a quantitative field-research approach, primary data were collected through structured questionnaires from 100 respondents selected by purposive sampling, a non-probability technique adopted because no sampling frame of individual Islamic bank customers in Padang City is available; the Slovin formula (10% margin of error) was used solely as a benchmark for establishing the minimum adequate sample size and not as a respondent-selection procedure. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that Islamic financial literacy has a positive and significant effect on customers' decisions, and the level of trust also has a positive and significant effect. Jointly, the two variables account for 67.2% of the variance in customers' decisions, which falls within the moderate category; the joint effect is inferred from the significance of both individual path coefficients, while R-Square is reported as a measure of explanatory power rather than as a significance test. These findings imply that strengthening Islamic financial literacy education and reinforcing customer trust are key strategies for Islamic banks to increase customer decisions in markets with high Muslim population share but comparatively slow market-share growth, such as Padang City.

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Journal Info

Abbrev

governors

Publisher

Subject

Economics, Econometrics & Finance

Description

Governors is interdisciplinary in its scope and encourages submissions from any discipline or any part of the world which addresses any element of the aims of the journal. The journal encompasses the full range of theoretical, methodological, and substantive debates in the area of corporate ...