Analisis Implementasi BPJS Kesehatan di Fasilitas Kesehatan Tingkat Pertama (FKTP) Klinik Siwi Palembang

Cindy Putry Oktrisna (Sekolah Tinggi Ilmu Kesehatan Bhakti Husada Bengkulu)
Ali Harokan (Sekolah Tinggi Ilmu Kesehatan Bina Husada Palembang)
Arie Wahyudi (Sekolah Tinggi Ilmu Kesehatan Bina Husada Palembang)
Helen Evelina Siringoringo (Sekolah Tinggi Ilmu Kesehatan Bina Husada Palembang)

AVICENNA
Vol. 21 No. 2 (2026): Avicenna: Jurnal Ilmiah

Background :  BPJS Kesehatan plays a role in administering the National Health Insurance (JKN) program through First-Level Health Facilities (FKTP). As a private FKTP, Siwi Clinic Palembang must ensure that the implementation of BPJS services complies with established regulations. This study aims to analyze the implementation of BPJS Kesehatan based on the dimensions of communication, resources, disposition, and bureaucratic structure. Methods : A qualitative descriptive study was conducted from June to July 2026 at Siwi Clinic Palembang. Nine informants were selected using purposive sampling. Data were collected through interviews, observation, and document review, and analyzed descriptively using source and technique triangulation. Results : Overall, the implementation of BPJS Kesehatan proceeded well. Communication, resources, disposition, and bureaucratic structure supported service delivery. Challenges identified included rapid policy changes, heavy workloads, the need for competency improvement, and information system or network disruptions. Conclusion :  The implementation of BPJS Kesehatan at Siwi Clinic Palembang in 2026 was successful and relatively adequate. Improvements are needed regarding communication, staff competence, information systems, and periodic Standard Operating Procedure (SOP) reviews. Keywords : BPJS Kesehatan, FKTP, Siwi Clinic, Implementation, Edward III.