Jurnal Aisyah : Jurnal Ilmu Kesehatan
Vol 11, No 2 (2026): September

USER SATISFACTION ANALYSIS OF HEALTH MANAGEMENT INFORMATION SYSTEMS IN FIRST LEVEL HEALTH CARE FACILITIES

Fardiansyah, Arief (Unknown)



Article Info

Publish Date
30 Sep 2026

Abstract

Background: The Health Management Information System (HMI) is a crucial component in improving the quality of healthcare services, enabling more effective and efficient health data processing. As of March 1, 2024, the number of healthcare facilities using the Gayatri electronic medical record system in Mojokerto City was recorded at 6 community health centers, 13 health clinics, and 5 independent physician practices. Meanwhile, the number of users of the Gayatri application as of March 1, 2024, was 250.Objective: The purpose of this study is to analyze the level of user satisfaction of the Health Management Information System at primary health facilities in Mojokerto City.Methods: This study uses a descriptive quantitative research approach that aims to determine the level of end-user satisfaction and to test factors such as information content, information accuracy, display, user friendliness, and effectiveness that can influence user satisfaction of the Health Management Information System application at Primary Health Facilities in Mojokerto City. The sample determination in this study is a simple random sampling technique with a sample size of 154 respondents.Results: The research results show that most respondents to the Gayatri Weapon application are satisfied with the content (64.29%), accuracy (68.18%), format (display) (51.30%), use case (ease of use) (52.60%) and timeliness (timeliness) (46.10%).Conclusion: Health Management Information at FKTP Mojokerto City has generally been running well, but improvements are needed in several areas to increase overall user satisfaction.

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Journal Info

Abbrev

jika

Publisher

Subject

Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

Description

Jurnal Aisyah: Jurnal Ilmu Kesehatan (JIKA), with registered number ISSN 2502-4825 (Print) and ISSN 2502-9495 (Online), is an international peer-reviewed journal published two times a year (June and December) by Universitas Aisyah Pringsewu (UAP) Lampung. JIKA is intended to be the journal for ...