ETIKONOMI
Vol. 25 No. 2 (2026)

Emotional Branding and Consumer Well-Being in Experiential Culinary Retail

Cahyati Ningsih (Universitas Islam Indonesia)
Endy Gunanto Marsasi (Universitas Islam Indonesia)



Article Info

Publish Date
28 Sep 2026

Abstract

Research Originality: This study contributes to the Stimulus-Organism-Response (S-O-R) literature by proposing and testing an integrated model that examines how overall brand equity and customer delight translate brand love and experiential brand engagement into consumer psychological well-being. Research Objectives: This study investigates the effects of brand love and experiential brand engagement on overall brand equity, customer delight, and consumer psychological well-being. Research Method: A quantitative survey was conducted with 125 consumers of Indonesian local culinary brands. The proposed model was analyzed using structural equation modeling (SEM). Empirical Results: Brand love and experiential brand engagement significantly enhance overall brand equity and customer delight. Customer delight emerged as the strongest predictor of psychological well-being, whereas brand love and experiential brand engagement did not directly and significantly affect psychological well-being. These findings indicate that positive and memorable consumption experiences contribute more strongly to consumer well-being than emotional attachment alone. Implications: Managers should prioritize delight-generating experiences through engaging interactions, memorable service encounters, and experiential value creation to strengthen both consumer psychological well-being and brand equity. JEL Classification: M31, I31, L81

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Journal Info

Abbrev

etikonomi

Publisher

Subject

Economics, Econometrics & Finance

Description

Etikonomi is a peer-reviewed journal on Economics, Business and Management by Faculty of Economic and Business State Islamic University (UIN) Syarif Hidayatullah Jakarta. FOCUS This journal focused on economics, business, and management studies and present developments through the publication of ...