Implementing Claim Management To Prevent Conflict In Construction Projects: A Literature Review

M. Alit Suryawan (Politeknik Negeri Ambon)

International Journal of Health, Engineering and Technology
Vol. 5 No. 4 (2026): In Press

Construction claims are a recurring source of conflict during project delivery and, when poorly managed, can escalate into formal disputes that adversely affect all parties involved. This study examines the concept and mechanisms of claim management, identifies the principal causes of construction claims, and evaluates the effectiveness of claim management as a means of preventing project conflict. A qualitative library-research approach was adopted by reviewing and synthesizing literature on construction claims and conflict. The review indicates that effective claim management depends on the integration of clear contract documentation, adequate institutional and human-resource capacity, accessible multi-tier dispute-resolution mechanisms, and stronger legal awareness among contracting parties. The causes of claims are multidimensional and span technical, managerial, administrative, and contractual-legal issues. The study recommends more adaptive contract drafting and stronger administrative governance of claims to reduce the likelihood that construction-project conflicts in Indonesia will escalate into formal disputes.