Equity: Jurnal Akuntansi
Vol. 7 No. 1: September 2026

Coretax System Quality and Taxpayer Compliance: Evidence from KPP Pratama Wonocolo Surabaya

Shintya Dwi Lestari (Universitas Bhayangkara Surabaya)
Syafi’i (Universitas Bhayangkara Surabaya)
Ali Muhdor (Universitas Bhayangkara Surabaya)



Article Info

Publish Date
03 Sep 2026

Abstract

Indonesia's Coretax reform integrates major tax administration services into a single digital platform, making system quality relevant to taxpayer compliance. This study examines the associations of ease of access, data processing speed, and system security with taxpayer compliance among Coretax users at KPP Pratama Wonocolo Surabaya. A cross sectional quantitative survey was analyzed using multiple linear regression on 31 complete responses selected purposively from taxpayers who had used Coretax. The model was significant, F (3,27)= 5.632, p= .004, explaining 38.5% of compliance variance (adjusted R²= .317). Ease of access (β= .124, p=.538) and processing speed (β= .134, p= .455) were not statistically significant, whereas system security was positive and significant (β= .459, p= .027) and had the largest standardized coefficient. The findings indicate that security is the most salient system quality attribute in this sample while emphasizing the need for broader, multisite validation.

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Journal Info

Abbrev

equity

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Equity: Jurnal Akuntansi merupakan jurnal elektronik yang berisikan artikel ilmiah, hasil penelitian dan pengabdian masyarakat dalam bidang ekonomi akuntansi. Jurnal ini diterbitkan oleh Program Studi Akuntansi, Fakultas Ekonomi dan Bisnis Universitas Bhayangkara Surabaya. Equity: Jurnal Akuntansi ...