Sinergi International Journal of Communication Sciences
Vol. 4 No. 2 (2026): May 2026

The Implementation of Persuasive Communication by Account Executives in the Pitching Process at PT Karya Digital Madani

Khansa Naurah Khalilah (IPB University)
Vivien Febri Astuti (IPB University)



Article Info

Publish Date
31 May 2026

Abstract

The creative industry continues to grow, increasing the importance of Account Executives as the link between clients and agencies. This study analyzes how persuasive communication is implemented by the Account Executive during the pitching process at PT Karya Digital Madani. A qualitative method was used through active participation, observation, and a literature review. The findings indicate that persuasive communication is effective when Account Executives apply the elements of attention, comprehension, learning, acceptance, and message retention based on Hovland’s model. This study adds a distinctive contribution by examining persuasive communication specifically within the pitching stage, an area rarely detailed in previous studies that mainly focus on general Account Executive roles. The findings show that strong client relationships, communication skills, and real needs for social media management support the pitching process, while differing expectations, limited client knowledge, and incomplete information become obstacles. The study concludes that effective and adaptive persuasive communication is essential for successful pitching and agreement building.

Copyrights © 2026






Journal Info

Abbrev

ijcs

Publisher

Subject

Languange, Linguistic, Communication & Media

Description

Sinergi International Journal of Communication Scienceswith ISSN Number 2988-6260 (Online) published by Yayasan Sinergi Kawula Muda, published original scholarly papers across the whole spectrum of coumminication sciences. The journal attempts to assist in the understanding of the present and ...