Jurnal Manajemen dan Teknologi
Vol. 3 No. 2 (2026): November

Pengaruh Pemberdayaan UMKM, Pelayanan Prima, Promosi, dan Literasi Digital terhadap Kinerja UMKM Berkelanjutan

Wahyu Budi Setiawati (Institut Kesesahatan Dan Bisnis)
Bayu Purnama Putra (Institut Kesesahatan Dan Bisnis)
Yosep Henri Gumilang (Institut Kesesahatan Dan Bisnis)
Nurali Nurali (Institut Kesesahatan Dan Bisnis)



Article Info

Publish Date
10 Nov 2026

Abstract

This study aims to analyze the effectiveness of empowering Micro, Small, and Medium Enterprises (MSMEs) through excellent service, promotion, and digital literacy on MSME performance. The study used a quantitative approach involving 100 MSME respondents. Data were collected through a Likert-scale questionnaire and analyzed using validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, t-tests, F-tests, and the coefficient of determination. The results show that MSME empowerment, excellent service, promotion, and digital literacy do not partially have a significant effect on MSME performance, with significance values of 0.177, 0.258, 0.629, and 0.653, respectively. Simultaneously, the four variables also do not show a significant effect on MSME performance, with an F value of 2.077 and a significance value of 0.090. The R Square value of 0.080 indicates that the model explains 8.0% of the variation in MSME performance, while the remaining 92.0% is explained by other factors outside the model. These findings indicate that increasing empowerment capacity, service quality, promotion, and digital literacy does not automatically improve MSME performance. Therefore, MSME empowerment needs to be carried out integratively through strengthening business management, implementing digital technology, marketing strategies, customer service, and continuous assistance so that the knowledge and skills gained can be transformed into business capabilities that generate economic value.

Copyrights © 2026






Journal Info

Abbrev

jmt

Publisher

Subject

Decision Sciences, Operations Research & Management Other

Description

Welcome to the Jurnal Manajemen dan Teknologi! Jurnal Manajemen dan Teknologi aims to provide a platform for the dissemination of cutting-edge research and insights at the intersection of management and technology. The journal welcomes contributions that explore the multifaceted relationship between ...