Refunding Passenger Service Charges on No-Show Airline Tickets in Indonesia, Malaysia, and France: Pengembalian Biaya Layanan Penumpang untuk Tiket Pesawat yang Tidak Digunakan di Indonesia, Malaysia, dan Prancis

Teguh Permadi (Master of Law Program, Faculty of Law, Universitas 17 Agustus 1945 Surabaya, Surabaya)

Rechtsidee
Vol. 14 No. 2 (2026): December

General Background: Airfare transactions combine legally different price components, including the base fare and Passenger Service Charge (PSC), creating legal consequences when a flight is not used. Specific Background: Indonesia recognizes PSC/PJP2U as separate from the base fare within the ordinary ticket-refund framework, while Malaysia and France use more specific rules for mandatory or boarding-dependent charges when transport is not provided. Knowledge Gap: Indonesian law does not provide clear operational rules for no-show PSC claims, including the triggering event, responsible party, deadline, processing fee, payment method, and price transparency. Aims: This study comparatively examines Indonesia, Malaysia, and France and formulates a regulatory model for no-show PSC refunds in Indonesia using statutory, conceptual, and comparative legal approaches. Results: Malaysia requires refunds of specified mandatory charges when carriage is not rendered, including for non-refundable fares, with a five-percent fee ceiling, a 30-day deadline, and repayment through the original payment method. France requires reimbursement of specified boarding-dependent taxes and charges, with a 30-day deadline and fee-free online claims. Indonesia provides a legal basis for PSC separation but lacks a self-standing no-show mechanism. Novelty: The study develops an eight-element comparative matrix covering the refundable object, triggering event, non-refundable ticket treatment, responsible party, deadline, processing fee, payment method, and price transparency. Implications: The proposed model supports itemized pricing, objective non-boarding triggers, digital claims, defined deadlines, capped fees, original-method repayment, and clearer enforcement for Indonesian aviation consumer protection Highlights: Indonesia lacks operational guidance for no-show PSC claims despite separating PJP2U from base fares. Malaysia mandates return of specified statutory costs after non-carriage with a five-percent fee ceiling and 30-day processing. France links reimbursement of boarding-dependent levies to objective boarding status and free online requests. Keywords: Passenger Service Charge, No-Show, Comparative Law, Consumer Protection, Aviation Law.