Prosiding Seminar Nasional Ilmu Ekonomi dan Akuntansi
Vol. 3 No. 2 (2026): Juli: Prosiding Seminar Nasional Ilmu Ekonomi dan Akuntansi

Pengaruh Lokasi Usaha, Kualitas Layanan, dan Harga terhadap Kepuasan Konsumen pada UMKM Sentra Produksi Kerupuk Ikan di Desa Srowo Kecamatan Sidayu Gresik

Ibrahim Azmi (Universitas Maarif Hasyim Latif)
Mitha Otik Wiraswati (Universitas Maarif Hasyim Latif)



Article Info

Publish Date
30 Jul 2026

Abstract

This study aims to analyze the influence of business location, service quality, and price on customer satisfaction at the Fish Crackers Production Center SMEs in Srowo Village, Sidayu District, Gresik Regency. This study employed a quantitative approach using a survey method. The data were analyzed using multiple linear regression, t-test, F-test, and the coefficient of determination. The results show that business location has a positive and significant effect on customer satisfaction, with a regression coefficient of 0.259, a t-value of 4.100, and a significance value of < 0.001. Service quality also has a positive and significant effect, with a regression coefficient of 0.550, a t-value of 8.283, and a significance value of < 0.001. Price has a positive and significant effect, with a regression coefficient of 0.165, a t-value of 2.245, and a significance value of 0.027. Simultaneously, business location, service quality, and price significantly affect customer satisfaction, with an F-value of 131.718 and a significance value of < 0.001. The R² value of 0.773 indicates that 77.3% of customer satisfaction is explained by the three independent variables, while 22.7% is explained by other factors. Service quality represents the variable with the highest regression coefficient.

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Journal Info

Abbrev

PROSEMNASIEdA

Publisher

Subject

Economics, Econometrics & Finance

Description

Prosiding Seminar Nasional Ilmu Ekonomi dan Akuntansi, Is a collection of scientific papers or articles that have been presented at the National Research Conference which is held regularly every year by the Indonesian Economic and Accounting Research Association. The topic of the paper published in ...