Advances in Business & Industrial Marketing Research
Vol. 4 No. 3 (2026)

Price and Physical Evidence on Consumer Decisions Regarding Damri Executive Class Bus Services

Iqbal Ikramullah (Universitas Muhammadiyah Pontianak, Pontianak, Indonesia)
Sukardi Sukardi (Universitas Muhammadiyah Pontianak, Pontianak, Indonesia)



Article Info

Publish Date
03 Oct 2026

Abstract

Purpose: This study examines whether price perceptions and physical evidence are associated with consumer decisions among users of DAMRI Executive Class bus services on the Pontianak-Sintang corridor. Research Method: A quantitative associative design used questionnaire data from 100 purposively selected users aged 17 years or older with direct experience of the service. Price, physical evidence, and consumer decisions were measured using five-point Likert scales and analyzed with instrument checks, descriptive statistics, multiple linear regression, partial tests, and a simultaneous model test. Results and Discussion: More favorable evaluations of price and physical evidence were each positively associated with consumer decisions, and the two predictors were jointly related to the outcome. Implications: The cross-sectional, single-corridor, purposive-sample design and two-predictor model limit generalization. The findings support managerial attention to fare-value alignment and consistent maintenance of cleanliness, comfort, vehicle condition, and supporting facilities. Originality: The study provides route-specific evidence on how monetary and tangible service attributes jointly relate to executive intercity bus choice.

Copyrights © 2026






Journal Info

Abbrev

ABIM

Publisher

Subject

Economics, Econometrics & Finance

Description

Founded in 2023, Advances in Business & Industrial Marketing Research publishes original research that promises to advance our understanding of Business & Industrial Marketing over diverse topics and research methods. This Journal welcomes research of significance across a wide range of primary and ...