Indonesian Journal of Taxation and Accounting
Vol 4, No 3 (2026): September 2026

Management Information Systems and Culturally Embedded Digital Governance in Local Tax Administration: The PAKINTA Case

M. Darwis Nur Tinri (Universitas Pejuang Republik Indonesia, Makassar, Indonesia)
Meutia Fadilah Mustika (Universitas Pejuang Republik Indonesia, Makassar, Indonesia)
Andi Asy'hary J. Arsyad (Universitas Pejuang Republik Indonesia, Makassar, Indonesia)
Rosmini (Universitas Pejuang Republik Indonesia, Makassar, Indonesia)



Article Info

Publish Date
28 Sep 2026

Abstract

Purpose – This study examines how the management information system underlying PAKINTA is constituted as an instrument of public policy at a municipal revenue agency, and how a local value repertoire enters its design. Methods – Qualitative documentary policy analysis of a single instrumental case at the Regional Revenue Agency of Makassar City. An identifier-bearing corpus of twenty-six official documents and platform artefacts, retrieved between March and September 2025, was appraised for authenticity, credibility, representativeness, and meaning. Claims carry an evidentiary status: documented, inference, or proposition. Findings – Six patterns emerged. PAKINTA is a policy instrument, not a technical upgrade. Its taxonomy was restructured within the window: ten legacy categories became nine tax types, five folded into one consolidated tax, so the platform was reconfigured to a legislative consolidation, not the source of it. Its dashboard documents a consolidated, daily-refreshed reporting surface; relative gains in speed or visibility remain inferences absent a baseline. The documents specify institutional locus, continuity, supervision, and budget, but no data-quality or security regime. Bugis-Makassar values are inscribed declaratively; protocol and architectural inscription are not evidenced in the corpus, and the inspected entry-point interface displays none of them. Research implications – The study specifies a depth gradient of cultural inscription declarative, protocol, architectural in which each transition relocates discretion and raises the cost of departing from the framing. Originality – The paper defines culturally embedded digital governance with explicit dimensions, scope conditions, and an inter-level mechanism, evidenced from a fully identified documentary corpus.

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Journal Info

Abbrev

IJOTA

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

1. Taxation Tax Policy and Fiscal Policy Tax Compliance and Tax Administration Tax Planning and Tax Avoidance Corporate Taxation International Taxation Digital Taxation and Tax Technology Behavioral Aspects in Tax Compliance 2. Financial Accounting and Reporting Financial Reporting Standards ...