Journal of Information System Exploration and Research
Vol. 4 No. 4: October 2026

A White-Label Microservices Platform for Multi-Institution Smart Village: A Case Study of PT Citiasia, Inc.

Muhammad Raihan Alfaiz (Department of Informatics Engineering, Universitas Global Jakarta, Indonesia)
Safira Faizah (Department of Informatics Engineering, Universitas Global Jakarta, Indonesia)
Halimatuz Zuhriyah (Department of Informatics Engineering, Universitas Global Jakarta, Indonesia)



Article Info

Publish Date
10 Oct 2026

Abstract

Village-service digitalization in Indonesia is often constrained by fragmented applications and repetitive redevelopment for each institution. This study investigates a White-Label Smart Village platform at PT Citiasia, Inc. with two objectives: enabling dynamic institutional branding without source-code modification and evaluating a refactored Microservices prototype for multi-institution deployment. A qualitative case-study approach drew on six expert informants, regulatory documents, historical project information, and technical artifacts. The industrial MVP was developed as a modular monolith from August to December 2025 and refactored in February-March 2026 into independently deployable Laravel services running in separate Docker containers. NGINX serves as the API Gateway, while service-owned databases and a Database-per-Tenant strategy provide physical separation between institutions. Functional validation covered 29 Black Box scenarios. Sequential local-staging measurements produced baseline API response times of 175-854 ms. Runtime White-Label configuration changed institutional branding without rebuilding the application, while a single staging trial reduced onboarding to approximately 15 minutes compared with a historical 4-6 working-day estimate. Because production-scale concurrent load and formal penetration testing were outside the study scope, scalability and security claims are limited to architectural and preliminary evidence.

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Journal of Information System Exploration and Research is a journal that publishes and disseminates scientific research papers on information systems to a wide audience particularly within the information system ...