Journal of Economic Education and Entrepreneurship Studies
Vol. 7 No. 5 (2026)

Property Purchase Interest Model of Millennials and Gen Z: The Role of TikTok Social Media Marketing, Electronic Word of Mouth, and Trust through Customer Engagement

Agus Sriyanto (Universitas Budi Luhur Jakarta, Indonesia)
Nora Andira Brabo (Universitas Budi Luhur Jakarta, Indonesia)
Sukma Alam (Universitas Budi Luhur Jakarta, Indonesia)



Article Info

Publish Date
12 Oct 2026

Abstract

Property decisions involve substantial financial and informational considerations, making the relationship between digital marketing and purchase intention more complex than exposure to promotional content alone. This study examined associations of TikTok Social Media Marketing, Electronic Word of Mouth (E-WOM), and Trust with Property Purchase Intention among Millennials and Generation Z, including indirect relationships through Customer Engagement. A quantitative cross-sectional survey produced 250 usable responses from eligible TikTok users in Greater Jakarta. The 57-indicator model was assessed using Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 4. All seven direct paths were positive and statistically significant, including TikTok marketing to engagement (β = 0.400), engagement to purchase intention (β = 0.337), and trust to purchase intention (β = 0.266). The model accounted for 44.8% of variation in Customer Engagement and 55.6% in Property Purchase Intention. Three indirect paths through engagement were positive and significant for TikTok marketing (β = 0.135), E-WOM (β = 0.069), and Trust (β = 0.087). These patterns were consistent with partial statistical mediation, although the study's cross-sectional design does not establish causal mechanisms. The results suggest that informative TikTok communication, peer-generated information, and trust should be considered jointly with engagement when examining digital property purchase intention

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Journal Info

Abbrev

JE3S

Publisher

Subject

Economics, Econometrics & Finance Other

Description

1. Economics Education Curriculum development and learning outcomes in economics education Pedagogy and instructional innovation in economics learning Assessment, evaluation, and measurement of economics learning Development of learning materials and instructional resources for economics Development ...