Economics and Business Journal
Vol. 4 No. 6 (2026)

The Influence of Fiscal Service Quality, Understanding of Tax Regulations, Implementation of the E-Filing System on Taxpayer Compliance at the North Makassar Tax Service Office

St. Alfaysa Maharani Adella (Program Studi Akuntansi, Fakultas Ekonomi dan Bisnis, Universitas Negeri Makassar, Sulawesi Selatan, Indonesia)
Samirah Dunakhir (Fakultas Ekonomi dan Bisnis, Universitas Negeri Makassar)
Nur Afiah (Fakultas Ekonomi dan Bisnis, Universitas Negeri Makassar)



Article Info

Publish Date
12 Oct 2026

Abstract

The purpose of this study is to analyze the influence of the quality of fiscal services on taxpayer compliance, the understanding of tax regulations, the application of E-filing on taxpayer compliance at the North Makassar tax service office. The variables in this study are the quality of fiscal services (X1), Understanding of Tax Regulations (X2), Implementation of the E-Filing system (X3), and Taxpayer compliance (Y). The population in this study is Income Tax 21 taxpayers registered at the North Makassar Tax Office in 2026. Sampling uses an accidental sampling technique with the provision that taxpayers report Income Tax 21 until 100 respondents are obtained. The data analysis technique used the SPSS 27 measuring tool and the recitation carried out was instrument test, classical assumption test, multiple linear regression analysis and hypothesis test. The results of this study show that the quality of fiscal services does not have a significant effect on Taxpayers' compliance compliance, understanding of tax regulations and the implementation of E-Filing has a significant effect and simultaneously the three variables have a significant effect on Taxpayers' compliance at the North Makassar Tax Service Office

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Journal Info

Abbrev

go

Publisher

Subject

Economics, Econometrics & Finance

Description

Economics and Business Journal (ECBIS) | ISSN (e): 2963-7589 is an international peer-reviewed, open access scientific journal dedicated to the advancement and dissemination of research results that support high-level research in the fields of Economics, Management and Business, this journal ...