Economics and Digital Business Review
Vol. 7 No. 2 (2026)

The Effect Of Digitalization of Financial Services on The Financial Performance of Commercial Banks Listed on The Indonesia Stock Exchange

Giovani Vitria Manai (Universitas Andi Djemma)
Muhammad Anugrah Ardhana (Universitas Andi Djemma)
Mardian Pabendan (Universitas Andi Djemma)
Firsty Wulan Purnawiranty (Universitas Andi Djemma)



Article Info

Publish Date
21 Aug 2026

Abstract

This study aims to analyze the Influence of Financial Services Digitalization on the Financial Performance of Commercial Banks Listed on the Indonesia Stock Exchange (IDX). The background of this research is due to the rapid transformation of banking services towards digital, where almost all commercial banks are competing to provide services that can be accessed through digital applications to increase operational efficiency and competitiveness in the midst of competition in the banking industry. The author uses a quantitative approach with secondary data in the form of annual reports of three state-owned commercial banks, namely Bank Negara Indonesia (BNI), Bank Rakyat Indonesia (BRI), and Bank Mandiri, during the 2023-2025 period. Financial Services Digitalization (variable X) is measured through the growth in the number of users of digital banking applications, while Financial Performance (variable Y) is measured through the average value of Return On Assets (ROA) and Return On Equity(ROE). The data were analyzed using simple linear regression with the help of the SPSS program. The results of the study show that Financial Services Digitalization has a positive and significant effect on Financial Performance, with a determination coefficient value (R-2.) of 0.679, meaning that the financial services digitalization variable is able to explain 67.9% of the variation in the Financial Performance of commercial banks listed on the Indonesia Stock Exchange, while the rest is influenced by other factors outside this research model.

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Journal Info

Abbrev

ecotal

Publisher

Subject

Description

Economics and Digital Business Review is a peer-reviewed, open-access academic journal published by Yayasan Vifada Cendikia Indonesia in collaboration with Sekolah Tinggi Ilmu Ekonomi (STIE) AMKOP Makassar. The journal was established in 2020 and is officially registered with an electronic ...