Economics and Digital Business Review
Vol. 8 No. 1 (2027)

The Impact of Professionalism and Public Service on Community Satisfaction in Tadui Village, Mamuju Sub-district

Serli Ramadani (Management Study Program, Faculty of Economics and Business, Universitas Muhammadiyah Mamuju, Indonesia)
Andi Indra Martini (Management Study Program, Faculty of Economics and Business, Universitas Muhammadiyah Mamuju, Indonesia)
Sudirman Sudirman (Management Study Program, Faculty of Economics and Business, Universitas Muhammadiyah Mamuju, Indonesia)
Muh Ferils (Management Study Program, Faculty of Economics and Business, Universitas Muhammadiyah Mamuju, Indonesia)
Suwanti Suwanti (Management Study Program, Faculty of Economics and Business, Universitas Muhammadiyah Mamuju, Indonesia)



Article Info

Publish Date
13 Oct 2026

Abstract

Purpose: This study examines the individual and joint relationships between apparatus professionalism, public service quality, and community satisfaction in Tadui Village, Mamuju District, Indonesia. Research Method: A quantitative explanatory approach was employed involving 97 respondents selected through proportional allocation across eight hamlets and purposive sampling based on eligibility criteria. Data were collected using structured questionnaires with a five-point Likert scale and analyzed through validity and reliability tests, multiple linear regression, t-tests, F-tests, and the coefficient of determination. Results and Discussion: Apparatus professionalism (β = 0.243; p = 0.011) and public service quality (β = 0.432; p < 0.001) were positively and significantly associated with community satisfaction. Both variables jointly explained 33.8% of the variation in community satisfaction (F = 23.967; p < 0.001), with service quality demonstrating a stronger standardized association. Implications: Village governments should strengthen employee competence, accountability, service responsiveness, and administrative facilities to improve public service delivery. Originality: This study integrates apparatus professionalism and public service quality within a village-level empirical framework while incorporating Islamic ethical principles of trustworthiness and justice as a normative foundation.

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Journal Info

Abbrev

ecotal

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Subject

Description

Economics and Digital Business Review is a peer-reviewed, open-access academic journal published by Yayasan Vifada Cendikia Indonesia in collaboration with Sekolah Tinggi Ilmu Ekonomi (STIE) AMKOP Makassar. The journal was established in 2020 and is officially registered with an electronic ...