There are various means of public transportation provided by the government in Indonesia, one of which is transportation provided by PT. KAI (Indonesian Railways). Transportation provided by PT. KAI is in the form of locomotive trains spread across several islands and connects areas that require a fairly long travel time, including Java. Because the journey takes a long time, PT. KAI should be able to provide comfort and security for consumers, especially legal protection. However, in reality, legal protection for consumers has not been fully fulfilled, as in several cases that have occurred, namely the continued occurrence of sexual harassment on trains. This study aims to determine how PT. KAI should act in providing legal protection and responsibility for cases of sexual harassment that occur on trains. This study uses a normative juridical method because it is based on a statutory regulatory approach. The data used in this study are secondary data and other laws as literature.
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