Daya Saing : Jurnal Ilmu Manajemen
Vol. 12 No. 2 (2026): Inovasi Manajemen, Kinerja Organisasi, dan Pembangunan Ekonomi Berkelanjutan d

FAKTOR-FAKTOR YANG MEMPENGARUHI KEPATUHAN WAJIB PAJAK KENDARAAN BERMOTOR DI KOTA JAMBI

Nahla Azzahra (Unknown)
Nela Safelia (Universitas Jambi)
Muhammad Ridwan (Universitas Jambi)



Article Info

Publish Date
26 Aug 2026

Abstract

This study aims to examine the influence of tax knowledge, taxpayer awareness, service quality, and tax sanctions on motor vehicle taxpayer compliance in Jambi City. The research used a quantitative approach with primary data collected through questionnaires distributed to 403 motor vehicle taxpayers at the Joint SAMSAT Office of Jambi City. Data were analyzed using validity and reliability tests, classical assumption tests, multiple linear regression, F-test, t-test, and coefficient of determination with SPSS. The results show that tax knowledge, taxpayer awareness, service quality, and tax sanctions simultaneously affect taxpayer compliance. Partially, all four independent variables also have a significant positive effect on compliance. The adjusted R square value of 0.606 indicates that 60.6% of taxpayer compliance can be explained by the variables in the model, while the remaining 39.4% is explained by other factors outside this study. These findings imply that improving tax literacy, strengthening taxpayer awareness, enhancing service quality, and enforcing consistent sanctions are important strategies for increasing motor vehicle taxpayer compliance in Jambi City

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Journal Info

Abbrev

dayasaing

Publisher

Subject

Decision Sciences, Operations Research & Management Other

Description

Jurnal Daya Saing (Online ISSN: 2541-4356 | Print ISSN : 2407-800X) published by Komunitas Manajemen Kompetitif. This journal published thrice in February, June and October. It contain the articles such as scientific papers (research and non-research), analytical studies, theoretical applications ...