<![CDATA[This study examines the relationships among service quality, user experience, and user satisfaction in website-based academic support services for low vision students at the Disability Service Center of Universitas Brawijaya. The study aims to evaluate how service quality is related to user experience and user satisfaction and to examine the role of user experience in the relationship between service quality and user satisfaction. Data were collected using a five-point Likert-scale questionnaire from respondents involved in the academic support process and analyzed using validity and reliability testing, classical assumption tests, regression analysis, and mediation analysis. The findings indicate positive and statistically significant relationships among service quality, user experience, and user satisfaction, while user experience also demonstrates a mediating role in the relationship between service quality and user satisfaction. These findings provide an empirical basis for understanding how service quality and user experience are associated with user satisfaction in website-based academic support services and highlight the importance of considering accessibility and user experience in services for low vision students.]]>
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