Jurnal Riset Manajemen dan Ekonomi
Vol. 4 No. 4 (2026): Oktober: Jurnal Riset Manajemen dan Ekonomi

Pengaruh Harga dan Kualitas Pelayanan terhadap Loyalitas Pelanggan pada Usaha Fila Catering di Gunung Sindur, Bogor

Michaela Michaela (Universitas Pamulang)
Aan Purnama (Universitas Pamulang)



Article Info

Publish Date
14 Oct 2026

Abstract

Three relationships were assessed at Fila Catering, Gunung Sindur, Bogor: Price with Customer Loyalty, Service Quality with Customer Loyalty, and the two predictors jointly with Customer Loyalty. The study used an associative quantitative design with 78 respondents and relied on primary as well as secondary data. Data processing comprised descriptive analysis, validity and reliability checks, classical-assumption diagnostics, simple and multiple regression, correlation and determination measures, plus t and F testing. For Price, the model produced Y = 13.704 + 0.442X1; r = 0.720; R² = 0.519; t = 9.055 compared with 1.99167; and p = 0.000. For Service Quality, the model produced Y = 12.005 + 0.483X2; r = 0.786; R² = 0.617; t = 11.076 compared with 1.99167; and p = 0.000. The joint model yielded Y = 6.133 + 0.281X1 + 0.355X2; r = 0.885; R² = 0.784; F = 135.944 compared with 2.73; and p = 0.000. Accordingly, the statistical evidence supports positive partial effects of Price and Service Quality and a significant combined effect on Customer Loyalty.

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Journal Info

Abbrev

JRIME

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Manajemen Sumberdaya Manusia , Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sektor Publik, Manajemen Operasional, Manajemen Rantai Pasokan, Corporate Governance, Etika Bisnis, Akuntansi Manajemen dan Pasar Modal dan ...