<![CDATA[Purpose: This study aims to evaluate the success of the freight data management system at Hexa Expresindo Yogyakarta, which was developed to replace the manual bookkeeping system. The evaluation was conducted using the usability testing method, including tests for effectiveness and efficiency to measure the system's level of effectiveness and time efficiency compared to the old system. Design/methodology/approach: The study employs a quantitative approach by using Black Box Testing to measure system functionality and usability testing to assess system effectiveness, efficiency, and user acceptance. Data collection was conducted through task simulations, which were analyzed to evaluate system quality based on user experience. Findings: The findings reveal that the shipment data management system demonstrates high effectiveness, with task completion rates of 96.97% for administrators and 100% for couriers. In terms of efficiency, the new system shows significant improvement compared to the old system, with the highest efficiency rate reaching 95.6% on the revenue report feature. Originality/state of the art: This study utilizes usability testing by applying performance measurement methods and time efficiency testing in the evaluation of a web-based information system for shipment data management. This approach provides new insights into how the combination of Black Box Testing and usability testing can be employed to evaluate the effectiveness and efficiency of information systems in supporting business operations.]]>
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