Jurnal Ilmu Administrasi Publik
Vol. 6 No. 3: Mei 2026

PENGARUH DIGITALISASI SISTEM PEMBAYARAN DAN SANKSI PAJAK TERHADAP KEPATUHAN PEMBAYARAN PAJAK BUMI DAN BANGUNAN PADA UNIT PELAYANAN PEMUNGUTAN PAJAK DAERAH KECAMATAN PENJARINGAN KOTA ADMINISTRASI JAKARTA UTARA

Sazha Adella Azhari (Institut Ilmu Sosial dan Manajemen STIAMI)
Winda Wulandari (Institut Ilmu Sosial dan Manajemen STIAMI)



Article Info

Publish Date
28 May 2026

Abstract

Compliance with Rural and Urban Land and Building Tax (PBB-P2) payment remains uneven at the local level. In Penjaringan Subdistrict, North Jakarta, revenue realization against target ranged from 38.21% to 105.63% during 2021–2025. This study examines how taxpayers' perceptions of the digital payment system and of tax sanctions relate to PBB-P2 payment compliance at the Regional Tax Collection Service Unit (UPPPD) of Penjaringan. The study used a quantitative explanatory design. Survey data were collected from 100 PBB-P2 taxpayers selected through [sebutkan teknik] sampling, with sample size determined by the Cochran formula, and analyzed using multiple linear regression. Both the digital payment system (β = 0.530, p < 0.001) and tax sanctions (β = 0.389, p < 0.001) were positively associated with compliance and together explained 73.2% of its variance. Item-level results show that ease of use was rated higher than perceived usefulness, while the deterrent effect of criminal sanctions received the lowest score. These findings suggest that expanding digital payment channels should be accompanied by communicating their concrete benefits to taxpayers and by clearer information on the consequences of non-compliance. Keywords Payment System Digitalization, Tax Compliance, Tax Sanctions

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Journal Info

Abbrev

JUMAIP

Publisher

Subject

Humanities Social Sciences

Description

Jurnal Ilmu Administrasi Publik merupakan jurnal akademik yang diterbitkan setiap dua bulan sekali sebagai wadah bagi mahasiswa, akademisi, peneliti, dan praktisi untuk mendiseminasikan hasil penelitian dan kajian ilmiah di bidang administrasi publik. Jurnal ini mengakomodasi berbagai topik yang ...