<![CDATA[This study aimed to analyze the effects of transformational leadership, organizational support, and career development on public service quality through work engagement as a mediating variable. A quantitative approach with an explanatory research design was employed through a survey involving 20 public service organizations. The study population consisted of frontline employees and service users. The sample comprised 200 employees selected through purposive sampling and 400 service users recruited through consecutive sampling. Data were collected using structured questionnaires with a five-point Likert scale. Transformational leadership, organizational support, career development, and work engagement were measured based on employee perceptions, while public service quality was evaluated by service users. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicated that transformational leadership, organizational support, and career development positively influenced work engagement. Transformational leadership, organizational support, and work engagement positively affected public service quality, whereas career development showed no significant direct effect. Work engagement mediated the relationships between all three independent variables and public service quality. These findings suggested that public service quality could be improved by strengthening transformational leadership, organizational support, and career development practices that enhanced employee work engagement.]]>
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